Order list in the shop panel
What you see on the list
Each order is a single row in the table. The columns hold the most important information:Number
The unique order number. Give it to a customer, or use it yourself when you’re looking for a specific transaction. Clicking the number opens the full order details.
Product
The name of the item or rank that was bought. If a customer bought several units, you’ll see the quantity next to the name, for example
×3.Customer (nickname)
The player’s nickname that the purchase should go to.
Amount
How much the customer paid for the order. For orders that haven’t been paid yet, you’ll see the calculated value here (price times quantity).
Status
The stage the order is at (more on this below).
Date
When the order was placed.
When your shop doesn’t have any orders yet (or none match the filter you’ve chosen), instead of the table you’ll see a message telling you that orders will appear here once customers make purchases. That’s perfectly normal at the start — the first rows will show up on their own after your first sale.
Searching and filtering
Above the list there’s a filter bar. It lets you quickly narrow the view down to specific orders — for example just one player’s orders, or only those from the past week.Quick search and status
Most of the time the two tools that are visible right away are all you need:Search by nickname
A text field where you type a player’s nickname and press Enter. The list will immediately show only their orders. The cross on the right side of the field clears the search.
Status filter
A drop-down list where you pick the status you’re interested in (for example only Paid). To go back to the full view, choose All statuses.
More filters
Behind the More filters button there’s an expanded panel with extra fields. You can combine them however you like to pinpoint an order:Search by the customer’s email address — handy when someone writes to you asking for help.
Order number
Type the number if the customer gave it to you in their message.
Amount from / Amount to
Narrow the list down to orders in a chosen price range, for example only those above a certain amount.
Date from / Date to
Show orders from a specific period — you pick the dates from a calendar.
1
Expand the extra filters
Click More filters above the list. A panel will appear with fields for email, order number, amount range and date range.
2
Fill in the fields you want
Fill in only the fields you’re interested in — leave the rest empty. The filters work together, so the more you fill in, the narrower the result.
3
Click “Apply filters”
The list will refresh and show only the matching orders.
4
Clear when you're done
The Clear button (which appears whenever any filter is active) restores the full list with a single click.
Order statuses
The status tells you what stage a given order is at. Here are all the statuses you might come across:Pending
The customer placed an order, but the payment hasn’t arrived yet. We’re waiting for the money.
Paid
The payment went through. The order is ready for the item to be delivered to the player.
Processing
The order is being fulfilled — the item is on its way to the player right now.
Completed
All done — the item reached the player and the order has been finished.
Cancelled
The order was withdrawn (for example by you, or by a customer who didn’t finish the purchase).
Failed
The payment didn’t go through — for example it was declined or interrupted. The player paid nothing.
Dispute
The customer filed a complaint or challenged the payment. These orders are worth looking at first.
In most cases the shop moves through these stages automatically: when a payment succeeds, the status changes to paid and the item is delivered to the player without any involvement from you. Changing the status manually is only useful in exceptional situations (more on that below).
Creating an order manually
Sometimes you’ll want to prepare an order on a player’s behalf — for example when someone orders through Discord, you make a sale during a promotion, or you want to gift someone a purchase with a ready-made payment link. The Create order button in the top right corner of the page is there for exactly that.1
Click “Create order”
A window will open where you build the order on the player’s behalf, step by step.
2
Choose a server
Point to the server the purchase should go to.
3
Choose a product
The product list will adjust to the chosen server. Each item shows its price.
4
Enter the quantity
Type how many units the player is ordering (1 by default).
5
Choose a payment method
Select how the player should pay — from the methods you have enabled in your shop.
6
Enter the player's nickname
Provide the nickname the purchase should go to. This field is required.
7
Add an email (optional)
You can provide the player’s email address, but you don’t have to.
8
Confirm and share the link
Once the order is created, you’ll see a ready-made payment link. Click Copy link and send it to the player — when they pay, the item will reach them automatically.
To create an order, your shop needs to have at least one server, one product and one payment method. If something is missing, the window will tell you what to add first.
Order details
Click the order number or the arrow at the end of the row to open the order details. There you’ll see a complete set of information laid out across four cards.Summary
The order number, product name, unit price, quantity, server and — if one was used — the discount code along with the discount amount. The current status is shown at the top of the card.
Customer
The player’s nickname, their email address and the IP address the order was placed from.
Payment
The payment method, the amount paid, the operator’s fee and the net amount (that is, how much is left for you), the operator’s name and the payment date. If VAT was charged on the order, you’ll also see the rate, the net value and the tax amount.
Actions
This is where you manage the order’s status and fulfilment (more below). This card is only visible to people with permission to manage orders.
Managing status and fulfilment
The Actions card gives you full control over the order. You’ll use these tools rarely — mainly when something has gone wrong and you need to step in manually.Change status
Pick a new status from the list and click Save. This is useful, for example, when you want to mark an order as completed manually or record a dispute. The Save button only becomes active once you pick a status different from the current one.
Fulfil
Marks the order as completed and sends the purchased product to the player. This button is only available for paid orders. Before the action runs, you’ll be asked to confirm.
Cancel
Withdraws the order. Available for pending or paid orders. It also asks for confirmation — this operation cannot be undone.
If no action makes sense for a given status (for example the order is already completed or failed), the Fulfil and Cancel buttons will be greyed out, with a short note explaining why beneath them.
Quickly blocking fraudsters
Next to each order row there’s a menu with a shield icon. It’s your shortcut to protecting the shop — it lets you add a customer to the blacklist straight from the order, without having to look up their details manually.1
Find the suspicious order
On the list, find the order you want to block.
2
Open the shield menu
Click the shield icon next to the chosen row.
3
Choose what to block
You can add the customer’s nickname to the blacklist, their IP address, or both at once. Once added, you’ll see a short confirmation.
The shield icon only appears when an order has a saved nickname or IP address. When you block, we automatically add a note with the order number, so you’ll know later where a given block came from.